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Turn the Other Cheek

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Imagine two men standing in the street. They are having an argument about a car that is blocking traffic. And it’s getting ugly. The first guy punches the second guy in the face. The second guy takes a step back……..then turns and walks away. The first guy yells, “go ahead, just walk away…….you p..sy”……..and then laughs.

Now…….add in the fact that the second guy is an out of uniform Marine. He has a concealed carry permit and he is carrying a pocket knife, a sheath knife, and a .45 caliber pistol. I know of several instances where this very thing has happened.

It really redefines the situation. It completely changes your assessment of both men. Suddenly, the first guy is a fool and the second guy is the noble and honorable man.

“Turn the other cheek”……..one of the most misunderstood concepts in the Bible.

To refrain from retaliating when you are not capable of retaliating is not turning the other cheek……..it is weakness.

To refrain from retaliating when you are fully capable of hurting your attacker is the true act of turning the other cheek.

When Jesus was taken before the Sanhedrin, an officer punched him in the face……..and he did not retaliate. Remember, Jesus is God. He created the universe. He has the power to destroy it and start all over from scratch. He certainly could have called down a bolt of lightning and taught them all a lesson. He could have given them a taste of the justice that they so richly deserved.

But he didn’t.

Jesus sets an example by not retaliating when he is punched in the face. We need to follow his example. This is the superficial lesson of “turn the other cheek”.

But there is a much more important…….deeper lesson. When we disrespect, disobey, or even deny Jesus…….we are, in effect, punching him in the face. And he does not retaliate. He withholds justice…….retaliation…….because he loves us and does not want to lose a single one of us to Satan. He gives us a chance to return to him. And he will wait…….as long as we have the breath of life in us.

The deeper lesson of “turn the other cheek” is that Jesus gives us the opportunity to return to him………after we punch him in the face.

But his forbearance expires……….when we do.

Do not resist the one who is evil. But if anyone slaps you on the right cheek, turn to him the other also.

Jesus. ESV

“Put your sword back into its place. For all who take the sword will perish by the sword. Do you think that I cannot appeal to my Father, and he will at once send me more than twelve legions of angels? But how then should the Scriptures be fulfilled, that it must be so?”

Jesus, rebuking Peter for defending him with a sword, ESV

When he had said these things, one of the officers standing by struck Jesus with his hand, saying, “Is that how you answer the high priest?” Jesus answered him, “If what I said is wrong, bear witness about the wrong; but if what I said is right, why do you strike me?”

Jesus, before the Sanhedrin, ESV

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  51. Top 10 Customer Support Outsourcing Companies in 2023
    | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable
    service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer
    support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are
    plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent good enough to provide the
    service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing,
    customer service should already be in play during a company’s first day,
    as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support
    team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and
    experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every
    facet of their operations. Given their many responsibilities, many startup founders accept that
    they can’t do everything themselves. Non-core competencies such as customer
    service can benefit from outsourcing.
    Turning the service over to competent experts lets companies
    benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.

    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service
    providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already
    take much of management’s time, and customer support is equally
    demanding. To help executives focus on the big picture,
    they’ll need to partner with the best service companies that know what
    they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer
    service, many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’ issues in a satisfactory way,
    they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).

    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of
    service. Providing a highly specialized, dedicated team of professionals
    from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the
    top 10 most prominent ones in 2022. We’ll also
    provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.

    Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support,
    Technical & IT Support, Content Moderation, CX Consulting Services, Back
    Office Support, Data Labeling, Digital Marketing Solutions,
    and Cyber Security. The company provides only dedicated agents, in-house
    training, and equipment to help its clients boost their productivity from
    day one. Now it’s one of the top customer service companies in the
    US and European markets with numerous awards and positive reviews from
    satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s
    growth.
    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and
    it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed
    its way to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase
    its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand
    generation and customer engagement services, with clients included in the top
    2000 companies worldwide. At the core of Sykes’
    business are its staple services: outsourcing, customer experience, service to
    sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home
    countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security
    certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those
    outsourced customer service companies that wanted to change the customer experience by
    applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company,
    providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the
    UK, Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while
    focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes,
    the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO
    industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs
    more than 330,000 agents speaking over 265 languages and deservedly belongs
    to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
    software development, CX innovation, quality assurance (QA), and
    infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America,
    Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve
    major CX and employee experience (EX) pain points and take their customer service systems to the next level.

    Like any modern BPO, VXI employs omnichannel support services
    to enhance communication coverage for clients. Also, VXI provides additional
    analytics and insights generation services so clients
    can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit
    its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX
    managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support
    outsourcing solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect
    the client’s vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the
    common offshore problem of mismatched time schedules between clients and outsourcing
    companies.
    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with
    experience in multiple industries. Skycom also
    offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also
    employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.

    As a result, they can respond to these changes to
    defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers
    stationed across four countries. It handles customer
    service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work
    in a customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that
    provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology,
    travel, hospitality, automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer
    support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies
    for organizing an annual charitable initiative called “Telus Days of Giving.” In particular,
    the company taps 225,000 volunteers from its offices to
    complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that
    specializes in providing support outsourcing services across the USA.

    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of
    service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower
    expenses. As a result, Arise clients report an average
    25% reduction in contact center service total costs,
    which is why clients want to outsource customer service small
    business really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files
    sent over. It also means Arise conforms to widely accepted data privacy regulations such
    as HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S.,
    UK, and Canada. This means stable employment for the company and an easier method
    of hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for
    your customer support outsourcing needs? Perform the necessary research before settling on your choice.

    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?

    Or, do you prefer having sales psychology-trained outbound callers who can close deals?

    Finally, does the appeal of higher-cost nearshoring
    resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that
    utilizes modern technology throughout the various stages, try the best
    companies for customer service. These largest outsourcing companies not only
    supply the best talent, but also the best equipment and training to prepare
    them.

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  68. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to
    your clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable
    but reliable service to your clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support
    outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the
    value of customer support and why it’s an essential cog
    in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to
    their needs and responding to their questions. However,
    it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs it.

    Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet
    of their operations. Given their many responsibilities, many
    startup founders accept that they can’t do everything
    themselves. Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer
    support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers,
    leaders can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally
    demanding. To help executives focus on the big picture, they’ll need to partner
    with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer
    service, many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a
    significantly higher customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong points of each outsourcing
    company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to
    startup companies. Over the years, the company
    has grown big and is confident enough to provide
    both enterprise and small business customer service
    outsourcing solutions.
    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office
    Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their
    productivity from day one. Now it’s one of the top customer service companies in the
    US and European markets with numerous awards and positive reviews from
    satisfied clients on Clutch and other reputable platforms. Helpware’s
    people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific
    needs. This means its support can scale along with
    your company’s growth.
    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their
    skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to
    Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple
    locations. In 2021, the Sitel Group acquired Sykes
    to widen its reach and increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000
    companies worldwide. At the core of Sykes’
    business are its staple services: outsourcing, customer experience, service to
    sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment
    Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
    wanted to change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.

    In addition, its contact center operation locations include the UK, Romania,
    Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced
    as operations in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among
    staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead, Ascensos will individually
    respond to requests for quotes, the prices of this outsourcing customer service
    company are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry,
    Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections,
    and technical support.
    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages
    and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing
    omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer
    care and customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual
    support, software development, CX innovation, quality assurance (QA),
    and infrastructure outsourcing. VXI employs more than 35,000
    workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and
    employee experience (EX) pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.

    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and
    employee experience.
    VXI displays an uncanny ability to scale up or down to fit its client’s
    capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s
    time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
    and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer
    experience.
    Having employees in every time zone solves the common offshore problem of mismatched
    time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer
    flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with
    experience in multiple industries. Skycom also offers a full range of services,
    including business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five
    countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time
    zone and distance differences.
    Skycom covers a wide range of industries, including healthcare,
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